Bearbeiten von „Request for Change“

==Why this?==
Customers ask for features regularly. In the longer past some things were installed where they were needed. Then we changed to a policy wich aimed to keep all the servers set up the same way. Denial of requests happened more often. But the side effect was, that the same questions were investigated and decided multiple times, as we lost track of the requests. So we will protocol them here from now on.

With the information gathered we can now see
* what clients want
* popularity of a request
* why the clients need it
* which information was available at the time of the decision
* why the decision was taken like this
* if reconsidering is needed


==Apache==
===PUT method===
# '''Link:''' [http://www.w3.org/Amaya/User/Put.html Configuring your WWW server with the PUT method]
# '''Decision:''' 
#* '''Result:''' will not be installed
#* '''By:''' hja
#* '''When:''' 07.2014
#* '''Reason:''' we have no security layer for PUT as we have for GET and POST, so it would be a major change
# '''Workaround:''' FTP protocol offers the same methods. Programmers should use this protocol instead.

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 19.07.2014
| dna
| older request, source is unknown
| WebDAV related
| 
|}

==PHP==

===.htaccess: Allow Options and php_flag===
# '''Link:''' [http://tinyurl.com/2g9mqh .htaccess Dos&Don'ts]
# '''Decision:'''  
#* '''Result:''' Cannot be done
#* '''By:''' SL
#* '''When:''' 10.03.2015
#* '''Reason:''' This security related restriction was first introduced after the BIG INCIDENT (Summer 2013). These settings definitely overwrite server settings. 
# '''Workaround:''' Fix it manually.

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 10.03.2015
| Support Staff
| -
| Ease of updates triggerd from different sotwares backend (i.e. ownCloud, Joomla!)
| Staff is sad.
|}

===PCRE - outdated versions of Perl Compatible Regular Expressions===
# '''Link:''' [http://wwww.pcre.org]
# '''Decision:'''
#* '''Result:'''  Will be redecided if given workaround does not work
#* '''By:''' jre
#* '''When:''' 10.10.2014
#* '''Reason:''' PCRE updates need a PHP recompilation. With the setup of PHP 5.4 and 5.5 a mistake happend to use there oudated versions (7.2 as of 2007). 
# '''Workaround:''' Use PHP 5.3 (PCRE 8.32 2012) or PHP 5.6 (PCRE 8.34 2013)

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 14.07.2014
| sjo
| [mailto:odegiuli@dataquest.ch Omar De-Giuli]
| Requirement for TheBugGenie3 (Answer was: Use another groupware as TBG is not updated ~1 year and appears to be dead.)
| 
|}

===SSH2===
# '''Link:''' [http://php.net/manual/en/book.ssh2.php ssh2]
# '''Decision:''' 
#* '''Result:''' will not be installed
#* '''By:''' hja
#* '''When:''' 23.09.2014
#* '''Reason:''' security concerns (opening possible abusive ssh connections to other machines)
# '''Workaround:''' [http://phpseclib.sourceforge.net/ phpseclib] 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 23.09.2014
| jre
| [mailto:vincenzo.nicosia@hispeed.ch Vincenzo Nicosia]
| own programming (opening sftp connection to retrieve files twice per day with public key)
| workaround looks good!
|-
|
| 
| 
| 
| 
|}

===PHP gmp (PHP Extension)===
# '''Link:''' [http://php.net/manual/en/book.gmp.php gmp]
# '''Decision:'''
#* '''Result:'''  not investigated properly
#* '''By:''' hja
#* '''When:''' 29.10.2014
#* '''Reason:''' Already comes with PHP 5.5 & 5.6, search for "GNU GMP support" in phpinfo()
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 28.10.2014
| sjo
| [mailto:a.oppliger@pc-schmiede.ch Arthur Oppliger]
| Is required for the installation of the password manager [http://teampass.net/ TeamPass]
| 
|}

===PHP APC (PHP Extension)===
# '''Link:''' [http://php.net/manual/de/book.apc.php APC]
# '''Decision:''' 
#* '''Result:''' No
#* '''By:''' HJA
#* '''When:''' 20.11.2014
#* '''Reason:''' We already have opcache. http://en.wikipedia.org/wiki/List_of_PHP_accelerators#Comparison_of_features
# '''Workaround:''' Use php 5.6 who have opcache enabled

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 18.11.2014
| sve
| [mailto:as@profline.ch Adriano Sibilia]
| to activate cache 
| 
|-
| 31.03.2015
| jre
| [mailto:frank@der-messershop.ch Frank Kollbrunner]
| to upgrade shopware software
| will cancel subscription and move to another hoster
|}

===PHP Xcache (PHP Extension)===
# '''Link:''' [http://xcache.lighttpd.net Xcache]
# '''Decision:''' 
#* '''Result:''' NO 
#* '''By:''' HJA
#* '''When:''' 20.11.2014
#* '''Reason:''' We already have opcache. http://en.wikipedia.org/wiki/List_of_PHP_accelerators#Comparison_of_features
# '''Workaround:''' Use php 5.6 who have opcache enabled

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 18.11.2014
| sve
| [mailto:as@profline.ch Adriano Sibilia]
| to activate cache 
| 
| 
|}

===pdftotext and xpdfrc===
# '''Link:''' [http://google.com provide a link]
# '''Decision:''' 
#* '''Result:''' No
#* '''By:''' HJA
#* '''When:''' 21.11.2014
#* '''Reason:''' No need to install this package
# '''Workaround:''' Use Ghostscript

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 11.11.2014
| shu
| [mailto:support@hoststar.at Christian Friehs]
| "Index PDF-Files via JiFile"
| NO, the customer can use Ghostscript instead of these two modules.
|}

===id3 (PECL extension)===
# '''Link:''' [http://pecl.php.net/package/id3 http://pecl.php.net/package/id3]
# '''Decision:''' 
#* '''Result:''' NO
#* '''By:''' HJA/JRE
#* '''When:''' 26.01.2015
#* '''Reason:''' Retrieving id3 tags from files stored on the server has a very close relation to music streaming (AGB!). No support from our side to do so.
# '''Workaround:''' http://getid3.sourceforge.net/

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 26.01.2015
| jre
| [mailto:mail@ruedi-kumli.ch Ruedi Kumli]
| Retrieving all tags from mp3 files
| 
|}

=== Sourceguardian-loader ===
# '''Link:''' [https://www.sourceguardian.com/loaders.html Offical website of sourceguardian]
# '''Decision:''' 
#* '''Result:'''  No change
#* '''By:''' HJA
#* '''When:''' 09.04.2015
#* '''Reason:''' Existing PHP versions not checked properly
# '''Workaround:''' Source Guardian is already installed in PHP 5.6

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 09.04.2015
| SHU
| [mailto:DellMoMass@web.de Massimo Della Monica]
| Used for special CMS (XT-CMS) [http://www.xt-cms.com LINK]
| ?
|}

===cURL===
# '''Link:''' http://curl.haxx.se/docs/releases.html]
# '''Decision:''' Not yet decided
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 
# '''Info from sysad:'''  rpm -qR curl-7.16.4-16.6
rpmlib(PayloadFilesHavePrefix) <= 4.0-1
rpmlib(CompressedFileNames) <= 3.0.4-1
libc.so.6()(64bit)
libc.so.6(GLIBC_2.2.5)(64bit)
libc.so.6(GLIBC_2.3)(64bit)
libc.so.6(GLIBC_2.4)(64bit)
libcrypto.so.0.9.8()(64bit)
libcurl.so.4()(64bit)
libdl.so.2()(64bit)
libidn.so.11()(64bit)
libssl.so.0.9.8()(64bit)
libz.so.1()(64bit)
rpmlib(PayloadIsBzip2) <= 3.0.5-1

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 26.05.2015
| nky
| stefano.klett@gmail.com
| Google Analytics
| Fulfill reporting of Google Analytics 
|}

==Frameworks==
===node.js===
# '''Link:''' [http://nodejs.org node.js]
# '''Decision:''' 
#* '''Result:''' not possible
#* '''By:''' jre
#* '''When:''' 08.10.2014
#* '''Reason:''' needs ssh access to the web account 
# '''Workaround:''' -

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 08.10.2014
| jre
| [mailto:angie.m.garz@gmail.com Angie Garz (EN)]
| Needed for [https://ghost.org/ Ghost blogging platform ]
| 
|-
|
|
| 
| 
|
|}

===Phalcon===
# '''Link:''' [http://phalconphp.com PHP Framework]
# '''Decision:''' 
#* '''Result:''' will not be installed
#* '''By:'''  hja
#* '''When:''' 07.10.2014
#* '''Reason:''' The efforts to install are far to high for a single client (setup, compilation, etc.). It is of no use for other clients, as it needs an own language
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 01.10.2014
| jre
| [mailto:michaelkrummenerl@gmx.net Michael Krummenerl]
| Fastest PHP Framework ever with built-in code generator that enables fast webapp creation. 
| 
|-
| 
|
| 
| 
|
|}

==phpMyAdmin==
===Import charset utf8mb4===
# '''Link:''' [https://make.wordpress.org/core/2015/04/02/the-utf8mb4-upgrade/ mysql: the utf8mb4 upgrade]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 26.05.2015
| jre
| [mailto:u.albisser@publicept.ch Urs Albisser]
| to be able to import 4byte utf8 encoded dumps (extended special characters)
| 
|}

==Software==

===MySQL upgrade to higher than 5.5.40===
# '''Link:''' [http://dev.mysql.com/doc/relnotes/mysql/5.5/en/news-5-5-41.html#mysqld-5-5-41-bug note first listed bug here]
# '''Decision:''' No time to do the update for a single request.
#* '''Result:''' 
#* '''By:'''  HJA
#* '''When:''' 
#* '''Reason:''' All the platform should be changed
# '''Workaround:''' He can disable the MySQL version check

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 04.09.2015
| jre
| [mailto:willi.frommenwiler@wif-softline.ch Frommenwiler Willi]
| His software dolibarr refuses to upgrade because of 50% data loss in all test cases, see http://www.dolibarr.org/87-news/announces/181-why-dolibarr-3-7-was-not-released-in-january
'''Original error message is:''' Die Version Ihres Datenbankmanager ist 5.5.40. Dies ist einen kritischer Bug welcher zu Datenverlust führen kann, wenn Sie die Struktur der Datenbank wie vom Migrationsprozess erforderlich ändern. Aus diesem Grund, ist die Migration nicht erlaubt bevor der Datenbankmanager auf eine später Version aktualisiert wurde (Liste betroffer Versionen 5.5.40 )
| 
|}

===MySQL 5.6.x===
# '''Link:''' [http://dev.mysql.com/doc/relnotes/mysql/5.6/en/ 5.6 release notes]
# '''Decision:''' Not yet completely decided
#* '''Result:''' No (for the moment)
#* '''By:''' HJA
#* '''When:''' 02.02.2015
#* '''Reason:''' We'll not update. We have more important things to care than to update a mysql version (H2 project, Security issue with Libc, ...)
# '''Workaround:''' Use the actual version. 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 30.01.2015
| shu
| [mailto:info@foto-schule.ch Sven Wedemeyer]
| Latest Magento version needs it [http://magento.com/resources/system-requirements requirements]
| 
|}

===Pagekit===
# '''Link:''' [http://pagekit.com/]
# '''Decision:''' 
#* '''Result:''' Will not run on our servers
#* '''By:''' jre
#* '''When:''' 22.10.2014
#* '''Reason:''' Pagekit makes use of [http://symfony.com/components Symfony Components] which is Python based. Additionally the components themselves might not suit our security setup (chrooted invironment would be far better)
# '''Workaround:''' Use another CMS

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 22.10.2014
| sve
| [mailto:office@pixtec.ch Pascal Tourneur]
| Pagekit is better than Wordpress and Joomla together!
| 
|}

===FFmpeg===
# '''Link:''' [https://www.ffmpeg.org FFmpeg]
# '''Decision:''' 
#* '''Result:''' will not be installed
#* '''By:''' twi
#* '''When:''' 04.11.14
#* '''Reason:''' Use to much Ressources
# '''Workaround:'''

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 03.11.14
| yha
| [mailto:strub.tobias@bluewin.ch Tobias Strub]
| Useful for Customers to convert Videos in the new HTML5 format
| 
|}

===Bigbluebutton===
# '''Link:''' [http://bigbluebutton.org Bigbluebutton]
# '''Decision:''' 
#* '''Result:''' No
#* '''By:''' HJA
#* '''When:''' 25.11.2014
#* '''Reason:''' This software can't be used as a Webpage. It's a huge software with alot of dependencies. 
# '''Workaround:''' The only way to have it is to own a virtual machine or a real machine (as requirements state: "Port 80 is not used by another application")

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 19.11.14
| sve
| [mailto:stephan.romer@bluewin.ch Stephan Romer]
| He want to install a on-line learning for share stuffs like documents etc.
| 
|}

===Python===
# '''Link:''' [http://www.python.org Python >= 2.6.6]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:''' Client tested in advance and has seen a really outdated version.
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 04.01.2015
| jre
| [mailto:andreas.spreiter@gmx.net Andreas Spreiter]
| python based web application
| 
|}

===LESS Server-Side Compiling===
# '''Link:''' [http://lesscss.org/usage/#browser-support]
# '''Link:''' [https://de.wikipedia.org/wiki/Less_(Stylesheet-Sprache)]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 

{| class="wikitable"
|-
! 16.02.16
! DNA
! joel.studler@gmail.com
! Inovation, Future
! Customer Feedback
|-
| 16.02.16
| DNA
| [mailto:joel.studler@gmail.com Joel Studer]
| Inovation, Future
| Yes
|}

==Email==

===DKIM===
# '''Link:''' [http://opendkim.org/ http://opendkim.org/]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 08.12.2014
| dna
| [mailto:info@kohlermedia.ch Stefan Kohler]
| Why not?
| 
|}

===XLIST for IMAP===
# '''Link:''' [http://www.slipstick.com/how-to-outlook/configuring-special-imap-folders-outlook-2013/ Outlook 2013+ issue] [https://tools.ietf.org/html/rfc6154 RFC6154]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 10.11.2015
| sjo
| [mailto:sjo@hoststar.ch sjo, Please inform me due several support requests]
| Outlook 2013 and 2016 can't detect automatically the correct folder for sent, drafts etc. A manual option to assign the right folder was cancelled.
| -
|}

==How it works==

===A new request===
You have an incoming request that needs to be judged, copy both parts of the [[Request_for_Change#Entry_Template|template source]]. Fill in the '''headline(s)''' and the '''link''' in the first part of the template. If the scope (i.e. "PHP") is already listet, skip it. Then fill a table row with '''date''', '''reason''' and '''contact address''' of the client.

Now inform the one that should decide about this entry.

===First decision===
The decision taker will fill in the decision part of the entry and inform you that it's done.

===Workaround===
Find a '''workaround''' if possible and not given yet by the decision taker and leave it there. 

===Client information===
Time to tell the client what the decision is and why it was taken like this. If you get feedback, add it to the table row of your client.

===It is asked again===
''(So it must have been denied or postponed until now.)'' 

Add an additional line to the table like before with your clients reasons to have it. Inform your client about what was decided in the past. And note his feedback as soon as it arrives.

===Escalate it again===
You may escalate the request again, if you feel that:
* your new reason has changed the importance of the request (i.e. postfinance requires it to continue my payment processing module!)
* there are more than 5 times the same reason given in a short period of time (ie. 1 request/month)
* the reasons of denial or postponing are not valid anymore

==Entry Template==
<pre>
==Scope/Environment/Parent==
===Module Name===
# '''Link:''' [http://google.com provide a link]
# '''Decision:''' 
#* '''Result:''' 
#* '''By:''' 
#* '''When:''' 
#* '''Reason:'''
# '''Workaround:''' 

{| class="wikitable"
|-
! Request Date
! Staff
! Customer Email
! Motivation (why needed?)
! Customer Feedback
|-
| 
| 
| [mailto:abc@def.xyz Customer Name]
| 
| 
|}
</pre>